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Sun, Oct 9 2011 Problems plague Apple iCloud, iOS launch Tweet Share this Email Print Related News Contrite BlackBerry co-CEOs go into damage-control Thu, Oct 13 2011 Compensation clouds gather over BlackBerry outage Thu, Oct 13 2011 RIM scrambles to end global BlackBerry outage Wed, Oct 12 2011 UPDATE 3-BlackBerry outages spread to North America Wed, Oct 12 2011 Millions of BlackBerry users cut off for third day Wed, Oct 12 2011 Analysis & Opinion October 11: Muniland snaps Palestinians to push heritage agenda at UNESCO, seek status for Bethlehem Related Topics Technology » Media » iPad » By Poornima Gupta and Jim Finkle SAN FRANCISCO | Thu Oct 13, 2011 7:39pm EDT SAN FRANCISCO (Reuters) - Apple Inc rolled out its new iCloud service and latest mobile software to a chorus of user complaints this week, after glitches led to email access problems and long delays in installation. Some users reported losing their email access as Apple formally launched iCloud, an online communications, media storage and backup service, on Wednesday. Apple's new operating system for the iPhone, iPad and iPod Touch -- iOS 5 -- also annoyed many users who encountered hours-long delays in downloading and installation. Investors have high hopes for iCloud, which replaces MobileMe, a collection of Web-based products that have failed to impress critics or generate substantial revenues for a company that has had success in most other ventures over the past decade. "It failed in a very nasty way in that mail sometimes vanished, sometimes appeared then vanished, and often there was a user and/or password-incorrect message plus some rather obscure additional error messages," said David Farber, a professor of engineering and public policy with Carnegie Mellon University. "The behavior suggests program problems," added Farber, a well-known computer scientist. But the iCloud problems are especially embarrassing for Apple, as the company introduced the new online service with much fanfare in June at its annual developer forum. Co-founder Steve Jobs, who died last Wednesday, said "it just works" when he introduced the service in June. The software is key to the new iPhone 4S, which will be launched on Friday in seven countries. The problems also come as rival Research in Motion deals with an international outage of its email and messaging services. "Some users were experiencing intermittent authentication errors when trying to use mail," Apple said in a status update on its webpage for iCloud support. "Normal service has been restored. We apologize for any inconvenience." Other problems Apple reported as having resolved included: intermittent slowness when signing in to iCloud, users unable to back up their data, and delays receiving verification emails from Apple. Apple spokespersons did not immediately return calls seeking comment. Users took to Twitter to complain about the problems during the roll-out. "iCloud would be great if the email would freaking recognize my password," wrote Leanna Lofte, or "@llofte", on Twitter. "Apple Mail's still offline, everything's out of sync here between my devices, and what a mess," Matt Peckham, or "@mattpeckham", wrote on Twitter. (Reporting by Poornima Gupta in San Francisco and Jim Finkle in Boston; Editing by Richard Chang) Technology Media iPad Related Quotes and News Company Price Related News Tweet this Link this Share this Digg this Email Reprints We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/ Comments (0) Be the first to comment on reuters.com. Add yours using the box above. Social Stream (What's this?) 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Thomson Reuters journalists are subject to an Editorial Handbook which requires fair presentation and disclosure of relevant interests. NYSE and AMEX quotes delayed by at least 20 minutes. Nasdaq delayed by at least 15 minutes. For a complete list of exchanges and delays, please click here.

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