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Edition: U.S. Article Comments (1) Email Print Reprints Follow Reuters Companies warily eye new consumer complaint sites Tweet This Share on LinkedIn Share on Facebook By Linda Stern WASHINGTON (Reuters) - The U.S. government is intensifying its use of consumer complaint websites with two new outlets for customer gripes that have trade groups for manufacturers and financial firms concerned about smear campaigns... Analysis & Opinion U.S. financial regulation: Three things to watch, and two not to, in 2011 – Complinet column 5 ways to avoid financial fraud Related Topics Technology » Personal Finance » U.S. Consumer Product Safety Commissioner Robert Adler speaks during a news conference in which U.S. Public Interest Research Group (PIRG) announced its 25th annual Trouble in Toyland report, in Washington November 23, 2010. Credit: Reuters/Molly Riley By Linda Stern WASHINGTON | Tue Jan 11, 2011 4:39pm EST WASHINGTON (Reuters) - The U.S. government is intensifying its use of consumer complaint websites with two new outlets for customer gripes that have trade groups for manufacturers and financial firms concerned about smear campaigns and lawsuits. The Consumer Product Safety Commission plans to go public on March 11 with a searchable database of consumer complaints about specific products. The agency unveiled the project on Tuesday at its www.saferproducts.gov/ website. Meanwhile, the Consumer Financial Protection Bureau is beginning to build a financial products complaint database that will be operable, though not necessarily made public, when the agency comes to life on July 21. Both developments are seen as important for consumers, who could consult the CPSC database before buying products, and may be able to use the financial bureau program as a faster and more direct route to complaining about financial products and services. But industry associations have expressed concern that baseless or inaccurate complaints could taint reputations. They have also raised the specter of class-action attorneys using the safety commission database to get new lawsuit ideas. It is unclear how the financial agency's complaint database will be used. Elizabeth Warren, the White House special adviser who is helping to build the agency, has focused on it being "born digital" -- with the ability to instantly reach and be reached by millions of Americans "by just hitting a Send button." Her aim is to build a high-tech complaint management system including a consumer telephone hotline, an agency official said. Of course, neither agency's site will be of the "ThisCompanyStinks.com" variety already popular on the Web. FOCUS ON SAFETY The CPSC is limiting complaints that will be made public to those that present safety and health hazards, spokesman Alex Filip said in an interview. Consumers will not be able to go to the agency's website to find out whether a crib is difficult to assemble or a toaster failed to brown bread evenly. It is not clear whether the new financial regulatory agency will make public the details of the complaints they receive. "We've got our own mandate and our own mission," the bureau official said. It has begun reaching out to some consumer legal experts for advice on how to best handle complaints. It is rare for a federal government agency to publish complaints in a way that identifies specific companies and products. 1 2 Next Technology Personal Finance We welcome comments that advance the story directly or with relevant tangential information. We try to block comments that use offensive language, all capital letters or appear to be spam, and we review comments frequently to ensure they meet our standards. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. Comments (1) DisgustedReader wrote: It’s about time these companies are held accountable! Those with quality products have nothing to fear from this database, and those hawking garbage better watch out for class action attorneys on the prowl! I hope that CEO’s whose firms preyed on consumers have sleepless nights over this new web site! Jan 11, 2011 8:24pm EST -- Report as abuse See All Comments » Add Your Comment Social Stream (What's this?) © Copyright 2011 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Reader Feedback Mobile Newsletters RSS Podcasts Widgets Your View Analyst Research Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts Venture Capital Journal International Financing Review Project Finance International PEhub.com PE Week FindLaw Reuters on Facebook Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. Thomson Reuters journalists are subject to an Editorial Handbook which requires fair presentation and disclosure of relevant interests. NYSE and AMEX quotes delayed by at least 20 minutes. Nasdaq delayed by at least 15 minutes. For a complete list of exchanges and delays, please click here.

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