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Thursday, 9 August 2012 - Starbucks embraces mobile payments with start-up Square |
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      Edition: U.S. Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom Home Business Business Home Economy Technology Media Small Business Legal Deals Earnings Social Pulse Business Video The Freeland File Aerospace & Defense Markets Markets Home U.S. Markets European Markets Asian Markets Global Market Data Indices M&A Stocks Bonds Currencies Commodities Futures Funds peHUB World World Home U.S. Brazil China Euro Zone Japan Mexico Russia India Insight World Video Reuters Investigates Decoder Politics Politics Home Election 2012 Campaign Polling Tales from the Trail Political Punchlines Supreme Court Politics Video Tech Technology Home MediaFile Science Tech Video Tech Tonic Social Pulse Opinion Opinion Home Chrystia Freeland John Lloyd Felix Salmon Jack Shafer David Rohde Bernd Debusmann Nader Mousavizadeh Lucy P. 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See the best of Reuters photography.  See more | Photo caption  Battle for Syria The battle for Syria's biggest city, Aleppo.  Slideshow  Midwest drought The worst dryspell in over half a century punishes the Midwest.  Slideshow  Starbucks embraces mobile payments with start-up Square Tweet Share this Email Print Related News Apple buys mobile security firm AuthenTec for $356 million Fri, Jul 27 2012 Starbucks cuts view, U.S. slows; shares sink Thu, Jul 26 2012 Visa adjusted profit beats as card payments grow Wed, Jul 25 2012 REFILE-Square wins new backer at $3.25 bln valuation -source Tue, Jul 24 2012 BofA, Wells Fargo rolling out new mobile banking services Tue, Jul 24 2012 Analysis & Opinion Knight Capital’s filings reveal scant oversight focus on tech risks for board Social media and the new Cold War Related Topics Tech » Deals » Global Deals Review: 2011 Q3 » Global Deals Review: 2011 Q2 » Global Deals Review » Small Business » Inflows Outflows » Media » An iced coffee sits on a counter in a Starbucks outlet in New York July 25, 2012. Starbucks Corp. will report earnings on July 26. Credit: Reuters/Brendan McDermid By Gerry Shih and Sarah McBride SAN FRANCISCO | Wed Aug 8, 2012 7:28pm EDT SAN FRANCISCO (Reuters) - Starbucks Corp's (SBUX.O) deal to use Square Inc to process payments at its U.S. coffee shops is a big win for a 2-year-old startup that is beginning to threaten established payment processors and shake up retailing. As part of the deal announced on Wednesday, the world's biggest coffee chain will also invest $25 million in Square, the San Francisco-based company led by Jack Dorsey, co-founder of social media company Twitter Inc. Starbucks CEO Howard Schultz will also join Square's board Starbucks acquired its stake as a participant in Square's recent $200 million funding round that valued the company at $3.25 billion - sharply up from its $1.6 billion valuation just a year ago - a person familiar with the matter said. For Square, "the Starbucks deal will bring millions and millions of consumers to their application," said Dana Stalder, a partner at venture-capital firm Matrix Partners and former chief operating officer at PayPal. The alliance comes as Square faces increasingly stiff competition from rivals such as eBay Inc (EBAY.O) and Intuit Inc (INTU.O) as everyone rushes to offer mobile payment processing tools. The swift rise of these tools in recent years has led some observers to predict a future in which consumers leave wallets at home. That could transform retailing, but also create security headaches for existing payment processing businesses. News of the deal sent the shares of VeriFone Systems Inc (PAY.N) - a company that produces a widely used credit card processing machine - tumbling about 12 percent to $34.18 by the close of trading on Wednesday. Earlier this year, VeriFone launched a product called Sail that competes with Square. Currently, Starbucks uses the payment-processing services of a bank, a person familiar with the situation said, while declining to name the bank. Processing services from major banks include Bank of America Merchant Services (BAC.N) and JP Morgan Chase & Co's Chase Paymentech. Starbucks declined to comment on its existing processor. REWIRING At least initially, the Starbucks partnership will only rewire the way lattes and frappucinos are charged. Square technology will be integrated into Starbucks' existing point-of-sale hardware and consumers will not notice anything different as a barista swipes their credit cards. But in the future, Starbucks said it plans to roll out certain cutting-edge Square products, including one that allows stores to use proximity sensors to pick up when a user carrying a smartphone loaded with Square's app has walked in the door. Clerks could accept payments simply by taking that user's name and charging their account. "The level of innovation was so compelling," Schultz said in an interview on Tuesday. But the proliferation of such technology has also raised concerns. "There are a number of problems there - from somebody stealing your device to the problem of the drive-by download," said Chris Hoofnagle, a lecturer at the University of California, Berkeley Law School. "On the other hand, maybe presenting your name and face could reduce skimming risk - of somebody taking your card and copying the information." Credit card issuers, meanwhile, welcomed the deal, saying it helps spread the use of their consumer credit offerings. "Square is enabling transactions to flow electronically. That's always good," Visa Inc (V.N) CEO Joe Saunders said in an interview on Wednesday on CNBC. Visa made an investment in Square last year. But in the long run, getting consumers to download the app, rather than simply handing over their credit cards, is important for building up the more profitable aspects of Square's business, such as potentially getting consumers to link bank accounts to the service, analysts said. "Square has done an incredible job on the merchant side of its business," said Stalder. "The piece of the equation they've had less success with is the consumer side." Stalder said that to further cement consumer loyalty, Square should target other types of stores that attract frequent repeat business, such as quick-serve restaurants. If Square catches on broadly, it will also likely impact providers of back-end services known as merchant acquisition — basically, providing the bridge between the merchant and the big payment networks such as MasterCard Inc (MA.N) and Visa. Competitors in this area include Intuit, First Data Corp and Total Merchant Services. Some of them shrugged off the deal. "Anything that generates awareness of mobile payments is beneficial for everybody involved," said Chris Hylan, general manager of mobile-payments at Intuit, which focuses on small businesses. LOWER PROCESSING FEES Starbucks has been a successful early adopter of technology ranging from mobile payment options to social media marketing tools such as Facebook Inc (FB.O) and Twitter. In early 2011, it released a mobile phone app that lets users load money onto smartphones, which are then scanned at the cash register to pay for drinks. It now boasts more than 1 million mobile transactions a week in the United States. Schultz said the tie-up would lower payment processing fees at the coffee chain's almost 7,000 company-owned shops in the United States, but he did not say by how much. In its quest for small business clients who do not currently accept credit cards, Square typically touts its flat 2.75 percent per transaction fee as a simple alternative to the various fees some payment processors charge. The company has grown swiftly, saying in June that it was processing more than $6 billion a year in payments. Dorsey declined to disclose the rate that Square extended to Starbucks, which rang up more than $8 billion in U.S. sales through its 6,705 company-operated and 4,082 licensed shops in fiscal 2011. "Obviously as you scale up, you do see reductions in cost and Starbucks is a very significant scale compared to a lot of other merchants in the world," Dorsey said. It is likely Square cut the rate it typically charges merchants to match or beat the one Starbucks was paying its processor, perhaps in the low 2 percent range, Stalder said. "I suspect this is not about making money," he said. "This is about consumer adoption of their platform." Schultz has a soft spot for start-ups, co-founding Maveron LLC, a Seattle-based venture-capital firm, and investing in daily-deals site Groupon Inc (GRPN.O) while it was still a private company. (Additional reporting by Beth Gladstone, Lisa Baertlein and Rick Rothacker; editing by Andre Grenon) Tech Deals Global Deals Review: 2011 Q3 Global Deals Review: 2011 Q2 Global Deals Review Small Business Inflows Outflows Media Related Quotes and News Company Price Related News Tweet this Link this Share this Digg this Email Reprints   We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/ Comments (1) Janeallen wrote:   Edition: U.S. Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom Back to top Reuters.com Business Markets World Politics Technology Opinion Money Pictures Videos Site Index Legal Bankruptcy Law California Legal New York Legal Securities Law Support & Contact Support Corrections Connect with Reuters Twitter   Facebook   LinkedIn   RSS   Podcast   Newsletters   Mobile About Privacy Policy Terms of Use AdChoices Copyright Our Flagship financial information platform incorporating Reuters Insider An ultra-low latency infrastructure for electronic trading and data distribution A connected approach to governance, risk and compliance Our next generation legal research platform Our global tax workstation Thomsonreuters.com About Thomson Reuters Investor Relations Careers Contact Us   Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. Thomson Reuters journalists are subject to an Editorial Handbook which requires fair presentation and disclosure of relevant interests. NYSE and AMEX quotes delayed by at least 20 minutes. Nasdaq delayed by at least 15 minutes. For a complete list of exchanges and delays, please click here.

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