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Credit: Reuters/Mark Blinch By Georgina Prodhan LONDON | Wed Oct 12, 2011 10:52am EDT LONDON (Reuters) - A three-day disruption to BlackBerry services spread to North America on Wednesday, frustrating millions of users of the Research In Motion devices just two days before rival Apple's new iPhone 4S goes on sale. RIM advised clients of an outage in the Americas and said it was working to restore services as customers in Europe, the Middle East, Africa and India continued to suffer patchy email and no access to browsing and messaging. RBC analysts Mike Abramsky and Paul Treiber estimated that about half of BlackBerry's 70 million subscribers outside North America could be affected. RIM, which had said on Tuesday services had returned to normal, said later it was still working to resolve the problem. "The messaging and browsing delays ... were caused by a core switch failure within RIM's infrastructure," it said. "As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service." RIM did not say how long it might take. In India, top mobile carrier Bharti Airtel sent text messages to customers saying BlackBerry services were likely to be restored in four to five hours. The service disruptions are the worst since an outage swept north America two years ago, and come as Apple prepares to put on sale its already sold-out iPhone 4S on Friday. "It's a blow upon a bruise. It comes at a bad time," said Richard Windsor, global technology specialist at Nomura. "One possibility could be that it encourages client companies to look more at other options such as allowing users to connect their own devices to the corporate server and save themselves the cost of buying everyone a BlackBerry." Many companies, no longer seeing the need to pay to be locked into RIM's secure proprietary email service, have already begun allowing employees to use alternative smartphones, particularly Apple's iPhone, for corporate mail. RIM has made inroads into the youth market and into developing economies attracted by its free BlackBerry Messenger (BBM) service, partially compensating for its losses in the corporate market in North America and Western Europe. RBC said the latest crisis could hurt RIM's reputation in these key markets, particularly after high-profile tussles with states whose governments demanded access to encrypted communications for security reasons. "Following recent high-profile sovereign challenges to open up RIM's secure networks... these outages create another highly visible PR challenge, coming in markets where the company is still growing," its analysts wrote in a note. LUKEWARM RECEPTION Some investors are already calling for a break-up, sale or change of management at RIM, after a dismal set of quarterly results, lukewarm reception of its PlayBook tablet computer and subsequent plunge in its share price. In the United Arab Emirates, telecoms provider Etisalat said on Wednesday it would compensate its BlackBerry customers with three days of free usage, but most users were left with no offers of compensation and scant information. Customers tweeted their increasing frustration, while RIM's own official Twitter feed was last updated on Tuesday night, saying only that problems were being resolved and it was sorry for the inconvenience. Veteran British entrepreneur Alan Sugar, who founded electronics company Amstrad in 1968, tweeted: "In all my years in IT biz, I have never seen such an outage as experienced by Blackberry. I can't understand why it's taking so long to fix." Some customers used humor to deal with the situation. One joke making the rounds on Twitter said: "What did the one BBM user say to the other? Nothing." (Additional reporting by Devidutta Tripathy in New Delhi, Matt Smith in Dubai and Alastair Sharp in Toronto; Editing by Greg Mahlich and Mike Nesbit) Technology Media Tweet this Link this Share this Digg this Email Reprints We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/ Comments (4) sunblizzard wrote: And you get your info on North America from somebody based in London UK? Great reporting… Oct 12, 2011 9:37am EDT -- Report as abuse xsteven77x wrote: Blackberry is dead and it’s just a matter of time till they go bankrupt. Oct 12, 2011 9:49am EDT -- Report as abuse Sniper wrote: Get the means of communication: television, radio, internet, cell phones, twitter, etc. under control. Stop use of aforementioned, and have the sheeple unable to do anything, or even have knowledge of what is happening to them when it comes time to pull the plug. GO PROGRESSIVES/SOROS/OBAMA/HOLDER, et al! Oct 12, 2011 10:07am EDT -- Report as abuse See All Comments » Add Your Comment Social Stream (What's this?) 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