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Edition: U.S. Article Comments (1) Paris Air Show Airbus wins record $18 bllion order from AirAsia AirAsia's Fernandes bets big on boyhood idea Airbus sales chief dances to seal record plane order Airlines in EU biofuels pact to cut pollution China holds up Airbus order on EU CO2 row: report Secretive VIPs splash the cash on customized jumbos Boeing rights a wrong: the flight attendant button Plane Price Calculator: Find out how much jet orders are worth Video: Paris shows aviation innovation Slideshow: The Paris Air Show Follow Reuters Facebook Twitter RSS YouTube Read Data points to underlying factory strength 10:53am EDT Angry Greeks say new taxes to hurt middle class, again 23 Jun 2011 Oil dives to 4-month low as emergency stocks unleashed | 23 Jun 2011 Loss of Libya oil bigger disruption than Katrina: IEA 9:28am EDT Asia moves to tap oil reserves | 10:55am EDT Discussed 200 Biden deficit-cut talks hit impasse: Rep. Cantor 136 CBO sees government benefits swamping U.S. economy 55 Dutch court acquits Geert Wilders of hate speech Watched Hefner's revenge; Ryan Reynolds stops traffic Fri, Jun 17 2011 Airbus A380 damaged at Paris Air Show Mon, Jun 20 2011 Airbus' view of flying in the future Mon, Jun 13 2011 Exclusive: Citi skimps on "standard" customer monitoring Tweet Share this Email Print Related News Sega attacked, hacker group offers to take revenge Sat, Jun 18 2011 Analysis: Cyber raids fuel calls for training, monitoring Fri, Jun 17 2011 Analysis: Banks seek cybershelter with "ethical hackers" Fri, Jun 17 2011 Citi says 360,000 accounts hacked in May cyber attack Thu, Jun 16 2011 Special report: Government in cyber fight but can't keep up Thu, Jun 16 2011 Analysis & Opinion Amid global cybercrime, accidental hacks risk jail Data breach overload: Is it time for a new law? Related Topics Technology » A man uses a Citibank automated teller machine at a branch in Washington January 19, 2010. Credit: Reuters/Jim Young By Maria Aspan and Ross Kerber NEW YORK/BOSTON | Fri Jun 24, 2011 8:06am EDT NEW YORK/BOSTON (Reuters) - After a massive data breach last month, Citigroup did not offer its hacked clients the same degree of identity-theft protection that many other companies provide, drawing criticism from privacy advocates. Citigroup, which had over 360,000 credit card accounts exposed last month, sent letters to affected customers this month with advice on protecting themselves against identity theft. But unlike other large U.S. companies breached by cybercriminals, Citigroup did not offer to buy or give all affected customers a year of preventive credit file monitoring services, according to a sample of a letter the bank sent to many customers and filed with regulators in Maine. A year of monitoring has become a standard offering from large companies after customer information is hacked, to reassure clients and to protect them from identity theft, privacy and consumer advocates said. "Consumers might want to turn to Citibank and ask them to do more. It's become pretty commonplace to offer credit monitoring these days," Ruth Susswein, the deputy director of national priorities for Consumer Action, told Reuters. "That's really the standard thing they can do," she said. The bank did remind consumers they could place a fraud alert on their credit files, which tells lenders to contact consumers before allowing an account to be opened in their name. Credit monitoring services typically do more, such as tracking consumers' credit reports for signs that their identities have been stolen, and giving them early warnings of the theft. Citigroup's letter to clients offers special services to customers who believe their identities have been stolen. Bank spokesman Sean Kevelighan said that clients calling a hotline mentioned in the letter would automatically be offered services including at least six months of monitoring. Hackers failed to steal social security numbers with the Citi data breach. Generally, when social security numbers have not been compromised, there is little risk of new account fraud, said Paul Stephens, director of policy and advocacy for the Privacy Rights Clearinghouse, a San Diego nonprofit that tracks breaches. But the services are relatively cheap and the offers now seem to be the norm after most breaches, he added. The bank, already facing regulatory pressure over its delayed disclosure of the breach, now faces additional criticism from the advocates who call its response stingy. "Citigroup needs to take this recent breach more seriously than they have," said Marc Rotenberg, executive director of the Electronic Privacy Information Center. Rotenberg, who testified this week before the U.S. Senate's banking committee on cybersecurity in the financial sector, told Reuters that companies generally could take additional steps like reducing the amount of personal data they keep on file. OPEN RECORDS Citigroup, the third-largest U.S. bank, included a sample of the letter it sent to holders of 703 accounts in Maine, in a filing with the office of state Attorney General William Schneider. Maine is one of a number of states that require organizations to report when personal data is compromised. Officials provided the letter to Reuters in response to an open records request. In its letter Citigroup advises customers to "remain vigilant during the next 12 to 24 months by monitoring your account activity," and tells them that they can place "fraud alerts" on their credit files. Kevelighan did not directly say why the bank has not made a broader offer of free credit monitoring to date. He said the bank is "tracking a nearly 90 percent satisfaction rate with customers contacting us who have been specifically impacted by this," based on assessments by the customer service agents who handle their calls. He also reiterated that customers would not be liable for any unauthorized use of their Citi accounts. Citigroup has said that its cyberattackers did not steal its customers' social security numbers or card security numbers and "none of the data breached was sufficient to perpetrate fraud." Privacy and security experts said hackers could still find ways to use customer names, account numbers and email addresses to steal their identities. "We still think the breach is quite serious," Rotenberg said. Monitoring hasn't always been common. TJX Companies initially declined to offer the service after it disclosed a major data breach in 2007, but it eventually offered three years of monitoring for some customers as part of a settlement of a class-action lawsuit. Now the offers are more standard. Other documents from Maine outline a host of other data breaches at dozens of companies, universities and other organizations. In several cases, companies mentioned they would offer free credit-monitoring as part of their response, such as when the RiverSource funds unit of Ameriprise Financial said a former employee failed to return electronic devices containing client names and Social Security numbers. (Editing by Steve Orlofsky) Technology Related Quotes and News Company Price Related News Tweet this Link this Share this Digg this Email Reprints We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/ Comments (1) IntoTheTardis wrote: Good to know. They’re off my list of potential banks and credit card companies. Jun 24, 2011 11:24am EDT -- Report as abuse See All Comments » Add Your Comment Social Stream (What's this?) © Copyright 2011 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Reader Feedback Mobile Newsletters RSS Podcasts Widgets Your View Analyst Research Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts Venture Capital Journal International Financing Review Project Finance International PEhub.com PE Week FindLaw Super Lawyers Attorney Rating Service Reuters on Facebook Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. 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