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Edition: U.S. Article Comments (0) Save Email Print Reprints Most Popular Most Shared Greek MPs lash out at Germany over debt crisis 9:20am EST Bad news for record lottery "winner" 16 Feb 2010 France demands Israel explain Dubai passport affair 8:59am EST For Apple suppliers, loose lips can sink contracts 17 Feb 2010 U.S. state pension funds have $1 trillion shortfall: Pew 12:15am EST For Apple suppliers, loose lips can sink contracts 17 Feb 2010 Greek MPs lash out at Germany over debt crisis 9:20am EST U.S. state pension funds have $1 trillion shortfall: Pew 12:15am EST Happiness makes for a healthy heart 3:25am EST Fireworks in homeland ahead of Dalai Lama's Obama meeting | Video 12:53pm EST Springsteen fans must get refunds Yinka Adegoke NEW YORK Thu Feb 18, 2010 2:06pm EST Musician Bruce Springsteen walks on stage to perform in a benefit concert for 'Autism Speaks' in New York, November 17, 2009. Credit: Reuters/Carlo Allegri Related News Ticketmaster, FTC to announce settlement Wed, Feb 17 2010 Ticketmaster, FTC to announce settlement-sources Wed, Feb 17 2010 Snowboarding tickets ripped up after downpours Mon, Feb 15 2010 After sadness, Games get going in Whistler Sat, Feb 13 2010 Olympics-Vancouver hoping for bums on seats Thu, Feb 11 2010 NEW YORK (Reuters) - Thousands of Bruce Springsteen fans will receive refunds for what the U.S. Federal Trade Commission called deceptive sales practices by TicketsNow, a ticket reselling unit of Ticketmaster, the FTC said on Thursday. Entertainment | Music The FTC said Ticketmaster, which is now part of Live Nation Entertainment Inc, will repay fans "upward of a million dollars" in refunds after it used "deceptive bait-and-switch tactics" to sell tickets at 14 Springsteen concerts last year. The FTC was inundated with complaints last year when people trying to buy Springsteen tickets from Ticketmaster were redirected to TicketsNow, at prices that were as much as three or four times face value. FTC Chairman Jon Leibowitz told reporters on a conference call that the investigation into the practices of the ticket reselling due to the Springsteen complaints had uncovered "pretty shocking" practices. One such practice was that TicketsNow sold "phantom tickets" without telling the consumers they did not actually have the tickets, but were hoping to get them. The FTC said TicketsNow was also not fully refunding fans for the premium-priced tickets it could not deliver. In connection with the settlement, the FTC sent letters to all major ticket resellers on Thursday demanding better transparency in dealing with fans. "Clearly consumers deserve better," said Leibowitz in a statement. "They deserve to know what they're buying, including the risk that their tickets won't materialize." The Springsteen uproar erupted last February, just days before Ticketmaster announced its plans to merge with Live Nation, the world's largest concert promoter. Ticket reselling was criticized by Springsteen, politicians such as Representative Bill Pascrell of New Jersey and legions of music fans commenting in Internet chat rooms. The public relations black eye threatened to undermine the Ticketmaster/Live Nation merger, which was eventually approved in January, 11 months later. "The FTC did exactly what the U.S. Department of Justice failed to do in its approval of the Ticketmaster-Live Nation merger -- put the rights of American consumers first," said Rep. Pascrell in a statement. The FTC's Leibowitz said Ticketmaster has not admitted to any wrongdoing as part of the settlement. Live Nation Entertainment issued a statement saying it is now ready to "move forward" after the settlement. "We are gratified that the FTC found that Ticketmaster did not engage in any inappropriate transfer or diversion of tickets to TicketsNow or any other resale entity," Live Nation said. (Reporting by Yinka Adegoke; editing by Andre Grenon and Gerald E. McCormick) Entertainment Music Add a Comment More from Reuters Documents prove Toyota concealed evidence, lawyer says LOS ANGELES (Reuters) - A House panel on Thursday subpoenaed confidential company documents that a former Toyota lawyer has said prove the automaker routinely concealed evidence from the courts and federal regulators, a committee staffer said. Small plane is crashed into Texas tax offices Wall Street , focusing on signs of recovery, rises | Video Google's books plan hailed, reviled Microsoft steps up search assault on Google General Growth eyeing public capital raise » More Top News SPECIAL REPORT: Inside Apple's fortress Inside a walled city in South China and amid intense security, employees are provided with dormitories, canteens and even banks. The goal? Keep Apple's secrets. Full Article Apple's iPad e-book store to use DRM Mobile operators fight Apple app store Apple Vancouver 2010: Live Coverage: Lindsey Vonn With her first medal already safely tucked under her ski jacket, Lindsey Vonn is back in the mountains chasing more gold in the super combined. Live Coverage Can the Games can still be saved? IOC takes on ambush marketers Slideshow: Best of the Olympics 2010 Winter Olympics © Copyright 2010 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Analyst Research Mobile Newsletters RSS Podcasts Widgets Your View Labs Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts.com Buyouts Europe: Buyouts Conferences: Venture Capital Journal EVCJ International Financing Review International Securitisation Report Project Finance International PEhub.com PE Week Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. 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Springsteen fans must get refunds |
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