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Edition: U.S. Article Comments (2) Follow Reuters Facebook Twitter RSS YouTube Read Sony says 25 million more accounts at risk in new data hack 2:12am EDT With bin Laden dead, Washington state man finally shaves 02 May 2011 Bin Laden killing will embarrass authorities: Pakistani media 12:36am EDT UPDATE 4-Sony says 25 mln more users at risk in second data hack 02 May 2011 U.S. commandos knew bin Laden likely would die 02 May 2011 Discussed 165 Obama to make statement late Sunday, White House says 106 White House releases longer Obama birth certificate 103 Donald Trump calls U.S. leaders ”stupid” Watched Osama bin Laden dead Mon, May 2 2011 Fire ants form rafts to defy floods Tue, Apr 26 2011 Osama bin Laden is dead: Obama Mon, May 2 2011 Sony says 25 million more accounts at risk in new data hack Tweet Share this By Isabel Reynolds and Liana B. Baker TOKYO/NEW YORK (Reuters) - Sony CEO Howard Stringer faced criticism of his leadership after the consumer electronics giant revealed hackers may have stolen the data of another 25 million accounts in a second... Email Print Related News Sony to keep pursuing network strategies after security breach 2:12am EDT Sony: no impact from data breach on tablet, NGP launch 2:12am EDT Analysis & Opinion Tech wrap: How bold is the new BlackBerry? In the Playstation debacle, Sony plays a serious game Related Topics Technology » Hot Stocks » Asian Markets » Media » Stocks A Sony logo is pictured at an electronic shop in Tokyo February 3, 2011. Credit: Reuters/Kim Kyung-Hoon By Isabel Reynolds and Liana B. Baker TOKYO/NEW YORK | Tue May 3, 2011 2:12am EDT TOKYO/NEW YORK (Reuters) - Sony CEO Howard Stringer faced criticism of his leadership after the consumer electronics giant revealed hackers may have stolen the data of another 25 million accounts in a second massive security breach. Sony's latest revelation came just a day after it announced measures had been put in place to avert another cyberattack like that which hit its PlayStation Network, hoping to repair its tarnished image and reassure customers who might be pondering a shift to Microsoft's Xbox. The Japanese electronics company said its Sony Online Entertainment PC games network had been hacked on April 18, but did not find out about the breach until the early hours of Monday and shut down the service shortly afterwards. The breach may also have led to the theft of 10,700 direct debit records from customers in Austria, Germany, the Netherlands and Spain and 12,700 non-U.S. credit or debit card numbers, it said. Investors said Sony and 69-year-old chief executive Stringer had botched the data security crisis, a further blow for the company which has struggled against rivals including Nintendo and lost ground to smartphone makers such as Apple Inc. "The way Sony handled the whole thing goes to show that it lacks the ability to manage crises," said Michael On, fund manager at Beyond Asset Management in Taipei, who does not own Sony shares. "The current CEO should step down after the hacker problems and the company's failure to push out products that are competitive." Stringer has not commented on the security breach, leaving No.2 Kazuo Hirai to lead the news conference and apology on Sunday. Hirai headed the networks division and is seen as the likely successor to Stringer, who in March committed to stay in his role for the current year at least. DATA COMPROMISED The attack that Sony disclosed on Monday took place a day before a massive break-in of its separate PlayStation video game network that led to the theft of data from 77 million user accounts. Sony revealed that attack last week. The PlayStation network lets video game console owners download games and play against friends. The Sony Online Entertainment network, the victim of the latest break-in, hosts games played over the Internet on PCs. Sony said late on Monday that the names, addresses, emails, birthdates, phone numbers and other information from 24.6 million PC games accounts may have been stolen from its servers as well as an "outdated database" from 2007. Sony spokeswoman Sue Tanaka, asked whether other data could be at risk, listed the precautions the company has taken such as firewalls, but added it could not be certain. "They are hackers. We don't know where they're going to attack next," Tokyo-based Tanaka said. The PlayStation Network incident has sparked legal action and investigations by authorities in North America and Europe, home to almost 90 percent of the users of the network. On Monday, Sony declined to testify in person in front of a U.S. congressional hearing, but agreed to respond to questions on how consumer private data is protected by businesses in a letter on Tuesday, said a spokesman for Mary Bono Mack, a Republican Congresswoman from California, who is leading the hearing. SONY FACEBOOK GAMES DOWN The incident that Sony disclosed on Monday also forced it to suspend its Sony Online Entertainment games on Facebook. Sony posted a message on Facebook saying it had to take down the games during the night. A Sony spokesman said the Facebook games make money from microtransactions and the sale of virtual goods like costumes and weapons. It was not immediately clear if the data theft included data from players of Sony games including "PoxNora," "Dungeon Overlord," "Wildlife Refuge" on Facebook. Facebook could not immediately be reached for comment. Sony Online Entertainment is a division of Sony Corp. It operates online games such as "EverQuest" and is separate from the PlayStation video game console division. The servers for both the Online Entertainment unit and the PlayStation Network are based in San Diego but are completely separate, said Sony's Tanaka. Sony denied on its official PlayStation blog on Monday that hackers had tried to sell it a list of millions of credit card numbers. The news comes less than a week after Sony alerted customers that a hacker broke into Sony's PlayStation video game network and stole names, addresses, passwords and possibly credit card numbers. Sony alerted customers a week after discovering the break-in. Sony executives apologized on Sunday and said the company would gradually restart the PlayStation Network with increased security and would offer some free content to users, pleasing a number of its users. Other users were less forgiving. "Well, as much as I think what the hackers did was downright criminal, the fact of the matter is they have done a marvelous job of showcasing Sony's ignorance," one contributor named Tokyo Guy posted on the Engadget technology website. "And really, the point needs to be made that if Sony is this incompetent, then they deserve to be sued and fined and lose all their money. It's pathetic." (Additional reporting by Edwin Chan in Los Angeles and Alexei Oreskovic in San Francisco; Editing by Andre Grenon, Richard Chang and Lincoln Feast) Technology Hot Stocks Asian Markets Media Tweet this Share this Link this Digg this Email Reprints We welcome comments that advance the story directly or with relevant tangential information. We try to block comments that use offensive language, all capital letters or appear to be spam, and we review comments frequently to ensure they meet our standards. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. Comments (2) abbie22 wrote: Why is there a picture of a half naked woman accompanying this article? I find it hard to believe this was the best technology related photograph available. May 02, 2011 9:59pm EDT -- Report as abuse nicevillegrl71 wrote: I received the email from Sony last week that my account may have been one of those compromised. Then, Sunday, found out my PayPal account had been a victim of unauthorized access three times on May 1st before Paypal noticed and put a freeze on my account. The money taken from my account was used for “online gaming” so I truly believe the two are related. No one knew my PayPal password but it was the same password I used with the Sony network. I know we get these emails, letters, etc from companies some time and blow them off thinking it won’t happen to us, but I highly recommend that if you received the email or letter from Sony, you change all of your passwords. It was a PAIN to deal with after the fact. May 02, 2011 11:35pm EDT -- Report as abuse See All Comments » Add Your Comment Social Stream (What's this?) © Copyright 2011 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Reader Feedback Mobile Newsletters RSS Podcasts Widgets Your View Analyst Research Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts Venture Capital Journal International Financing Review Project Finance International PEhub.com PE Week FindLaw Super Lawyers Attorney Rating Service Reuters on Facebook Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. Thomson Reuters journalists are subject to an Editorial Handbook which requires fair presentation and disclosure of relevant interests. NYSE and AMEX quotes delayed by at least 20 minutes. Nasdaq delayed by at least 15 minutes. For a complete list of exchanges and delays, please click here.

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