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Edition: U.S. Article Save Email Print Reprints Most Popular Most Shared CORRECTED-FEATURE-Debate over GM eggplant consumes India 12:03am EST Taliban commander held in Pakistan: U.S. officials 2:24am EST Kevin Smith fuels row over "fat" plane passengers 15 Feb 2010 Lobster and lamb at lunch with Saudi King Abdullah 15 Feb 2010 Poor fit may explain why men refuse condoms 15 Feb 2010 Operators unite to challenge Apple's apps 15 Feb 2010 "Love" hormone may help autism symptoms: study 15 Feb 2010 Taliban commander held in Pakistan: U.S. officials 2:24am EST CORRECTED-FEATURE-Debate over GM eggplant consumes India 12:03am EST Western sukuk left floundering after Dubai: lawyer 15 Feb 2010 Kevin Smith fuels row over "fat" plane passengers LOS ANGELES Mon Feb 15, 2010 8:08pm EST Related News UPDATE 2-Airline stocks surge after United traffic report Tue, Feb 9 2010 Most travelers say obese passengers should pay more Fri, Jan 29 2010 Airline denies plans for obesity surcharge Wed, Jan 20 2010 LOS ANGELES (Reuters) - Film director Kevin Smith has reignited a heated debate about airlines' treatment of overweight passengers after being thrown off a flight for being too large to fit in one seat. Entertainment | People | Lifestyle An angry tirade posted on his Twitter page about the way he was treated by Southwest Airlines last weekend has fueled a wave of protests from some angry passengers while other travelers have stood by the airline's decision. "If you look like me, you may be ejected from Southwest Air," wrote Smith, posting a photograph of himself on the plane, puffing out his cheeks. Smith, director of the new Bruce Willis movie "Cop Out" as well as "Clerks" and "Chasing Amy," said a Southwest Airlines pilot ejected him off a flight from Oakland to Burbank, California because the pilot believed Smith didn't fit properly into just one seat and was a "safety risk." "I'm way fat... But I'm not THERE just yet," he wrote. Smith said he had actually booked and paid for two seats on a later flight but moved to an earlier flight as a standby passenger that only had one seat available. His posting prompted a barrage of angry responses from other disgruntled customers, adding to an ongoing debate over the treatment of overweight customers by airlines and whether they should have to pay for two seats. Air France found itself at the center of this heated debate last month after it was misreported that the airline was planning an extra charge for passengers unable to fit into a single seat. Air France has, since 2005, offered overweight passengers the option to buy a second seat at a 25 percent discount. Southwest Airlines says its policy requires travelers to be able to fit safely and comfortably in one seat and be able to lower their armrests or buy a second seat. United Airlines also has this policy and both airlines have a policy that overweight passengers can claim a refund on the second seat if the plane is not full. These policies were introduced after complaints from neighboring passengers. But after a barrage of angry comments from Smith and other passengers, Southwest Airlines apologized to Smith by phone, on its own Twitter account and in a statement on its website. The airline said it was unusual for it to be so public in handling such matters but decided this case was different because so many people were involved. "We would like to echo our Tweets and again offer our heartfelt apologies to you," said the airline. The airline said it put Smith on a later flight and gave him a $100 voucher for his inconvenience. But not all of the comments supported Smith. Other people sided with the airline. "Being heavy is not something to be proud about. I wish more companies would not tolerate the lifestyle of fatness!" read one comment on Smith's Twitter account. Crisis management consultant David Margulies from the Marguiles Communications Group questioned whether the airline was being too polite by apologizing to Smith when its policy was both fair and reasonable. He said too many companies backed down from reasonable policies because they are scared of negative publicity, in this case especially after Smith's online anger. "Southwest has taken a very reasonable and fair approach to dealing with the issue of overweight customers and should be applauded for their actions," Margulies said in a statement. "This is the time that customers and employees should take to the Internet in defense of the company." (Writing by Belinda Goldsmith, Editing by Bob Tourtellotte) Entertainment People Lifestyle More from Reuters Taliban commander held in Pakistan: U.S. officials WASHINGTON/KABUL (Reuters) - The Taliban's top military commander has been captured in Pakistan in a joint raid by Pakistani and U.S. spy agencies, a U.S. official said, but the Taliban said he was still at work. Barclays profits $18.2 billion, beats forecasts Eurozone gives Greece 30 days to show good on deficit | Video Asian shares make mild gains, euro edges up Fed sees paper loss on Bear portfolio: report Democratic Sen. Bayh won't seek re-election » More Top News Analysis: China's spending problem With Greece in a debt crisis and the U.S. deficit under close watch, China finds itself in the center of a very different kind of spending blame game. Full Article China seen re-evaluating yuan Factbox: Five political risks to watch China Vancouver 2010: Going for gold Get all the latest news and videos as the world competes in the Winter Olympic Games. Full Coverage Homer and Marge rock the house Slideshow: Best of the Olympics Olympics Notebook 2010 winter olympics © Copyright 2010 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Analyst Research Mobile Newsletters RSS Podcasts Widgets Your View Labs Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts.com Buyouts Europe: Buyouts Conferences: Venture Capital Journal EVCJ International Financing Review International Securitisation Report Project Finance International PEhub.com PE Week Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. Thomson Reuters journalists are subject to an Editorial Handbook which requires fair presentation and disclosure of relevant interests. NYSE and AMEX quotes delayed by at least 20 minutes. Nasdaq delayed by at least 15 minutes. For a complete list of exchanges and delays, please click here.

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