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Edition: U.S. Article Comments (0) Save Email Print Reprints Most Popular Most Shared Democrats' tax bill moves toward vote in US Senate 14 Jun 2010 Petraeus collapses, doubts grow over Afghan war effort | Video 3:21pm EDT Magnitude 5.7 quake strikes southern California 9:35am EDT Obama to address energy in high-stakes spill speech | Video 4:50pm EDT Cheap blood drug "could save 100,000 lives a year" 14 Jun 2010 Armed man halted at U.S. base was AWOL: military 12:31pm EDT Wall Street jumps as S&P 500 breaches key level 4:42pm EDT There's more water on the moon than anyone thought 7:27am EDT FBI files reveal Ted Kennedy death threats 8:17am EDT Lawmakers blast oil firms' drilling plans | Video 4:39pm EDT Democrats' tax bill moves toward vote in US Senate 14 Jun 2010 German student attacks Hell's Angels with puppy 10:55am EDT Those who eat brown rice may have less diabetes 14 Jun 2010 Common blood pressure drugs may raise cancer risk 13 Jun 2010 Obama to address energy in high-stakes spill speech | Video 4:50pm EDT IBM to buy web analytics firm Coremetrics 11:58am EDT Cheap blood drug "could save 100,000 lives a year" 14 Jun 2010 There's more water on the moon than anyone thought 7:27am EDT Magnitude 5.7 quake strikes southern California 9:35am EDT US commercial real estate gains strength 14 Jun 2010 Pictures Best of E3 Highlights from the annual video game expo. Slideshow Customers suffer delays ordering new iPhone Alexei Oreskovic and Sinead Carew SAN FRANCISCO/NEW YORK Tue Jun 15, 2010 3:33pm EDT Related News AT&T says voice quality near where it should be 1:04pm EDT FBI begins probe into AT&T iPad security breach Fri, Jun 11 2010 Apple unveils iPhone 4 to fend off Google Mon, Jun 7 2010 UPDATE 5-Apple unveils iPhone 4 to fend off Google Mon, Jun 7 2010 Apple unveils iPhone 4 to fend off Google Mon, Jun 7 2010 The iMovie application for the new iPhone 4 is displayed, after Apple CEO Steve Jobs unveiled it, during the Apple Worldwide Developers Conference in San Francisco, California, June 7, 2010. Credit: Reuters/Robert Galbraith SAN FRANCISCO/NEW YORK (Reuters) - Customers attempting to reserve the next iPhone were thwarted by error messages on the websites of Apple Inc and AT&T Inc on Tuesday, the first day of pre-orders for the phone. Technology | Media AT&T, the iPhone's exclusive operator, declined to comment, and Apple did not immediately respond to a questions about the technical problems that provoked complaints by customers in several cities across the United States, including Los Angeles, San Francisco and New York. Customers lined up outside some stores to ask AT&T employees to manually process their orders. One attempt by a Reuters reporter to pre-order the phone on both Apple and AT&T's websites generated error messages. The following came from AT&T's website. "There was a problem with your request," it read. "We're sorry, but we are experiencing a system error that prevents us from completing your request." Apple's website said the request could not be processed, and it suggested the customer try again later. Bobby Hicks, a customer at a Los Angeles AT&T store, said he had been unable to order online and so was trying to place an order in person. The film maker said he had been waiting 35 minutes. Customers waiting at AT&T stores in San Francisco and New York voiced similar complaints. At an AT&T wireless store in downtown San Francisco, about 20 people waited in a line that stretched outside the store by mid-morning. It appeared that orders were being processed at the store, but an AT&T clerk said the systems had been overwhelmed and were running more slowly than usual. Kevin Wong, a systems engineer waiting at the San Francisco store, said he had been in line for about 20 minutes after he was unable to buy the device online. "It bothers me but what can you do? You've got to wait in line. It's better than the DMV," he said referring to the Department of Motor Vehicles, which is notorious for long wait times. Earlier this month Apple unveiled the iPhone 4, which will go on sale in Apple and AT&T stores on June 24. Pre-ordering began on Tuesday. The redesigned iPhone starts at $199, and is a quarter slimmer than the current handset and boasts a higher quality screen and better battery life. It will also allow video chat via Wi-Fi for the first time and has a gyroscope sensor for improved gaming. Apple shares were up $4.55 at $258.83 on the Nasdaq. AT&T shares were up 27 cents at $25.45 on New York Stock Exchange. (Additional reporting by Caroline Madrid in Los Angeles and Paul Thomasch in New York; Editing by Steve Orlofsky) Technology Media Add a Comment *We welcome comments that advance the story directly or with relevant tangential information. We try to block comments that use offensive language or appear to be spam and review comments frequently to ensure they meet our standards. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. © Copyright 2010 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Reader Feedback Analyst Research Mobile Newsletters RSS Podcasts Widgets Your View Labs Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts Venture Capital Journal International Financing Review Project Finance International PEhub.com PE Week FindLaw Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. 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