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Edition: U.S. Article Comments (0) Save Email Print Reprints Most Popular Most Shared Thai protesters defiant, more fighting feared | Video 2:02am EDT Google to stop selling smartphone online 12:44am EDT U.S., UK issue warnings on Bangkok 15 May 2010 WRAPUP 1-Under pressure, BP tries again to contain oil spill 2:05am EDT USGS reports moderate earthquake in Puerto Rico 1:42am EDT Obama pushes Wall Street reform with populism 15 May 2010 U.S. Episcopal Church consecrates lesbian bishop 15 May 2010 North Korea boats draw warning shots from South 15 May 2010 Exclusive: Waddell is mystery trader in market plunge 14 May 2010 Euro-zone troubles may keep stocks on edge | Video 14 May 2010 USGS reports moderate earthquake in Puerto Rico 1:42am EDT U.S. reverses stance on treaty to regulate arms trade 14 Oct 2009 Thai protesters defiant, more fighting feared | Video 2:02am EDT Burmese monks who fled to U.S. a vanishing breed | Video 14 May 2010 Google to stop selling smartphone online 12:44am EDT Obama pushes Wall Street reform with populism 15 May 2010 Even teddy bears need a holiday...in Finland 12 May 2010 FDA: Glaxo, Merck vaccines OK despite pig virus 14 May 2010 U.S. Episcopal Church consecrates lesbian bishop 15 May 2010 U.S., UK issue warnings on Bangkok 15 May 2010 Google says mistakenly got wireless data Alexei Oreskovic SAN FRANCISCO Sun May 16, 2010 12:45am EDT Related News Whoops! Google says mistakenly got wireless data Fri, May 14 2010 Google to stop selling smartphone on the Web Fri, May 14 2010 UPDATE 3-Google to stop selling smartphone on the Web Fri, May 14 2010 Facebook to hold staff meeting on privacy Thu, May 13 2010 Facebook to hold staff meeting on privacy Thu, May 13 2010 A camera used for Google street view is pictured at the CeBIT computer fair in Hanover March 2, 2010. Credit: Reuters/Christian Charisius SAN FRANCISCO (Reuters) - Google Inc said its fleet of cars responsible for photographing streets around the world have for several years accidentally collected personal information -- which a security expert said could include email messages and passwords -- sent by consumers over wireless networks. ipad | Technology | Lifestyle | Media The company said on Friday that it is currently reaching out to regulators in the relevant countries, which include the United States, Germany, France, Brazil and Hong Kong in China, about how to dispose of the data, which Google said it never used. "It's now clear that we have been mistakenly collecting samples of payload data from open (i.e. non-password-protected) WiFi networks," Google Senior VP of Engineering and Research Alan Eustace said in a post on Google's official blog on Friday. For Google, whose Internet search engine handles more than two-thirds of all web searches in the U.S., the snafu could mark an embarrassing blow to its reputation as a trusted custodian of consumers' personal information. And the revelation comes at a time of increasing concern among consumers and regulators about the way that Web sites handle users' personal information. Last month, four United States Senators sent a letter to Facebook, the world's largest Internet social network, expressing concern about recent changes to the service and the company's privacy practices. Marcia Hofmann, a senior staff attorney at the Electronic Frontier Foundation, said the fact that Google collected the data by accident would probably protect the company from liability under the federal wiretap law, which prohibits unauthorized access of communications. "To violate the law requires that the interception was intentional," said Hofmann. But she noted that she did not know how Google might fare under laws in other countries and said she thought it was possible that some countries might step up regulatory scrutiny of Google's privacy practices in the wake of the incident A Google spokesperson said the Street View cars have been collecting the information since 2006 in more than 30 countries. Google did not specify what kind of data the high-tech cars collected, but a security expert said that email content and passwords for many users, as well as general Web surfing activity, could easily have been caught in Google's dragnet. "The bottom line is a lot of personal content is definitely available in open WiFi hotspots," said Steve Gibson, the president of Internet security services firm Gibson Research Corp. He noted that most non-Web based email products, based on the POP and IMAP standards, do not encrypt log-in information or the messages people send. And he said that Google's own web email product, Gmail, has only in recent months encrypted the email messages that users send after their initial sign-on, which has been encrypted. Google's Street View cars are well known for crisscrossing the globe and taking panoramic pictures of the city streets, which the company displays in its online Maps product. Collecting the WiFi data was unrelated to the Google Maps project, and was done instead so that Google could collect data on WiFi hotspots that can be used to provide separate location-based services. But Google apparently thought it was only collecting a limited type of WiFi data relating to the WiFi network's name and router numbers. Google said the collection of the additional, so-called payload data was a simple mistake resulting from a piece of computer code that was accidentally included from an experimental project. Google said it became aware of the mistake in the past week, shortly after telling a German regulator that it was not collecting such information. "As soon as we became aware of this problem, we grounded our Street View cars and segregated the data on our network, which we then disconnected to make it inaccessible," Google's Eustace said, noting that Google was reviewing its procedures and retaining a third-party to audit the software at issue and the data that was gathered. Google noted that only "fragments" of information were collected, since the cars were always on the move. And the cars -- equipped with WiFi equipment that automatically change radio channels five times a second -- did not collect information traveling over secure, password-protected wireless networks, Google said. Going forward, Google said the cars will no longer collect any WiFi data. "The engineering team at Google works hard to earn your trust - and we are acutely aware that we failed badly here," wrote Eustace. (Reporting by Alexei Oreskovic, editing by Leslie Gevirtz and Bernard Orr) ipad Technology Lifestyle Media Add a Comment *We welcome comments that advance the story directly or with relevant tangential information. We try to block comments that use offensive language or appear to be spam and review comments frequently to ensure they meet our standards. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. © Copyright 2010 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Analyst Research Mobile Newsletters RSS Podcasts Widgets Your View Labs Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts Venture Capital Journal International Financing Review Project Finance International PEhub.com PE Week Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. Thomson Reuters journalists are subject to an Editorial Handbook which requires fair presentation and disclosure of relevant interests. NYSE and AMEX quotes delayed by at least 20 minutes. Nasdaq delayed by at least 15 minutes. For a complete list of exchanges and delays, please click here.

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