InfoAnda - Microsoft denies black screen of death issues

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My Profile Top News Reuters top ten news stories delivered to your inbox each day. Subscribe You are here: Home > News > Technology > Article Home Business & Finance News U.S. Politics International Technology Internet Entertainment Sports Lifestyle Oddly Enough Health Science Special Coverage Video Pictures Your View The Great Debate Blogs Weather Reader Feedback Do More With Reuters RSS Widgets Mobile Podcasts Newsletters Your View Make Reuters My Homepage Partner Services CareerBuilder Affiliate Network Professional Products Support (Customer Zone) Reuters Media Financial Products About Thomson Reuters Microsoft denies "black screen of death" issues Wed Dec 2, 2009 2:04am EST Email | Print | Share | Reprints | Single Page [-] Text [+] SEATTLE (Reuters) - Microsoft Corp said on Tuesday it could find no evidence that recent security updates were causing problems with its new Windows 7 operating system, which some have dubbed the "black screen of death." The problem, which has caused a small number of users to see a completely black screen after logging on, was identified by British software security firm Prevx last week, and received widespread attention after a report by the BBC on Tuesday. Prevx had claimed that changes to Microsoft's operating system's registry -- the database that stores configuration settings -- were the most likely cause of the error, but Microsoft denied that. "Microsoft has investigated reports that its November security updates made changes to permissions in the registry that are resulting in system issues for some customers," said Microsoft representative Christopher Budd. "The company has found those reports to be inaccurate and our comprehensive investigation has shown that none of the recently released updates are related to the behavior described in the reports," he said. He added that Microsoft's support teams were not seeing this as a big issue for users, but urged Microsoft customers to contact support for free assistance in the event of problems. (Reporting by Bill Rigby, editing by Matthew Lewis) © Thomson Reuters 2009 All rights reserved Share: Del.icio.us Digg Mixx Yahoo! Facebook LinkedIn Next Article: Microsoft, News Corp reports overplayed: source Also on Reuters Video Video: Cyber Monday spurs shopping Commentary: Dubai can’t rely on friendly creditors Reuters Media Summit: Sirius CEO dodges crisis More Technology News Microsoft, News Corp reports overplayed: source Hackers spread virus with swine flu vaccine offer Northrop links to academics to boost cyber defense Michael Jackson bumps Britney Spears from top Yahoo '09 searches Nokia files suits against display, monitor makers More Technology News... 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