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Edition: U.S. Article Comments (0) Save Email Print Reprints Most Popular Most Shared WRAPUP 10-BP starts deep-sea bid to plug gushing oil well 3:18pm EDT BP had warning signs before Gulf blast: panel | Video 12:13pm EDT Scherzinger wins "Dancing With the Stars" 1:34am EDT Special report: Civil fine in Gulf spill could be $4,300 barrel 8:25am EDT Obama tells military: prepare for North Korea aggression 24 May 2010 Risque Venus brings Moulin Rouge style to French Open 1:18pm EDT Regional summit to test China's Wen over North Korea 5:40am EDT BP starts deep-sea bid to plug gushing oil well | Video 4:14pm EDT North Korea threatens to cut last link with South | Video 12:57pm EDT BP-owned Alaska oil pipeline shut after spill 25 May 2010 Special report: Civil fine in Gulf spill could be $4,300 barrel 8:25am EDT Risque Venus brings Moulin Rouge style to French Open 1:18pm EDT U.S. reverses stance on treaty to regulate arms trade 14 Oct 2009 BP had warning signs before Gulf blast: panel | Video 12:13pm EDT FDA probes hundreds of problems with J&J medicines 10:24am EDT BP-owned Alaska oil pipeline shut after spill 25 May 2010 WRAPUP 10-BP starts deep-sea bid to plug gushing oil well 3:18pm EDT Dell's Streak readies for battle with iPad 25 May 2010 FDA says acid reflux drugs carry fracture risk 25 May 2010 Apple knocks off Microsoft as biggest tech 3:11pm EDT Management Tip of the Day Tips for small talk with the boss Be prepared for that chance encounter with the CEO. Here are three tips for your next chat with the head honcho. Full Article Get all your small business news here FCC survey finds fees surprise many mobile users WASHINGTON Wed May 26, 2010 1:11pm EDT Related News Lawmakers eye communications law revamp Tue, May 25 2010 Lawmakers eye communications law revamp Mon, May 24 2010 UPDATE 1-U.S. lawmakers eye communications law revamp Mon, May 24 2010 U.S. fails to describe wireless industry as competitive Thu, May 20 2010 UPDATE 2-US fails to describe wireless industry as competitive Thu, May 20 2010 WASHINGTON (Reuters) - One in six American mobile phone users have been shocked by surprise fees and charges in their monthly bills, according to a survey that regulators said highlights the need for more transparency by wireless companies. U.S. | Technology | Small Business The findings were announced on Wednesday by the Federal Communications Commission, which is mulling a proposal to require cell phone companies like AT&T Inc and Verizon Wireless to alert customers before charges add up to shocking totals on their phone bills. The proposal also would affect Sprint Nextel and T-Mobile, the U.S. unit of Deutsche Telekom AG. Verizon Wireless is a joint venture between Verizon Communications Inc and Vodafone Group Plc. The FCC has increasingly focused on consumer protection issues surrounding mobile phone charges including fees associated with ending a contract early. Last week, the agency omitted the key phrase of "effective competition" from an annual report to describe the wireless industry, a situation FCC member Michael Copps blamed on consolidation in the industry. The survey, conducted by Abt/SRBI and Princeton Survey Research Associates International from April to May, estimated that about 30 million American mobile users have experienced bill shock. More than a third of those who experienced bill shock said their bills jumped by at least $50, and 23 percent said the increase was $100 or more, according to the survey of 3,005 American adults. The survey also found that almost 40 percent of home broadband users did not know if they had to pay an early termination fee. FCC officials said early termination fees are a factor that can keep customers from switching carriers when they are not happy with the service. FCC Chairman Julius Genachowski said in a statement that more needs to be done to help consumers navigate a "confusing marketplace." In a call with reporters, FCC officials did not say if the results of the survey could lead to more regulation or industry best practices but they have started talking to industry trade groups about ways to inform consumers about charges and fees. Joel Gurin, head of the FCC's consumer and governmental affairs bureau, said: "We consider it a very valuable guide." The take-home message from the survey, he said, is that "people still don't know what they should know." FCC officials said they will issue next week the results of a survey on consumers' experience with broadband service. Steve Largent, head of the CTIA wireless industry trade group, said he is very troubled with the current direction the FCC is taking after the mobile competition report last week and Wednesday's mobile survey. "It seems the commission is going to attempt to micromanage what is an incredible array of choices for consumers," he said. (Reporting by John Poirier, editing by Matthew Lewis) U.S. Technology Small Business Add a Comment *We welcome comments that advance the story directly or with relevant tangential information. We try to block comments that use offensive language or appear to be spam and review comments frequently to ensure they meet our standards. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. © Copyright 2010 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Analyst Research Mobile Newsletters RSS Podcasts Widgets Your View Labs Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts Venture Capital Journal International Financing Review Project Finance International PEhub.com PE Week FindLaw Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. Thomson Reuters journalists are subject to an Editorial Handbook which requires fair presentation and disclosure of relevant interests. NYSE and AMEX quotes delayed by at least 20 minutes. Nasdaq delayed by at least 15 minutes. For a complete list of exchanges and delays, please click here.

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