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Slideshow Consumers sue Apple over iPhone antenna problems SAN FRANCISCO Thu Jul 1, 2010 1:02pm EDT Related News Apple boasts 1.7 million iPhone 4 sales Mon, Jun 28 2010 UPDATE 4-Apple boasts 1.7 mln iPhone 4 sales Mon, Jun 28 2010 New Apple iPhone hard to find, but not impossible Fri, Jun 25 2010 New Apple iPhone hard to find, but not impossible Fri, Jun 25 2010 New Apple iPhone hard to find, but not impossible Fri, Jun 25 2010 A customer displays an iPhone 4 purchased at the Apple Store 5th Avenue in New York June 24, 2010. Credit: Reuters/Eric Thayer SAN FRANCISCO (Reuters) - Apple Inc has been sued by iPhone customers in at least three complaints related to antenna problems on its newest model. ipad | Media Apple launched the iPhone 4 last week to a huge groundswell of demand. But the launch was also plagued by complaints from some customers about poor call reception on the device when they held it in a certain way. The problems have been a hot topic on the Internet, but it is unclear how many people have been affected. The issue does not seem to have hurt iPhone sales so far. Apple sold 1.7 million new iPhones in the first three days. A putative class action filed Tuesday in the U.S. District court for the Northern District of California against Apple and AT&T Inc -- the iPhone's exclusive wireless carrier in the United States -- includes allegations of fraud by concealment, negligence, intentional misrepresentation and defective design. "The iPhone 4 manifests design and manufacturing defects that were known to defendants before it was released which were not disclosed to consumers, namely, a connection problem caused by the iPhone 4's antenna configuration that makes it difficult or impossible to maintain a connection to AT&T's network," the lawsuit said. It said Apple and AT&T have failed to provide customer support and customers have been left with only thee remedies: "hold their phones in an awkward and unnatural manner," pay a 10 percent restocking fee and return their phones, or pay $29.95 to buy one of Apple's cases that are said to fix the reception problem. The iPhone 4 represents a complete redesign over the previous model. A band around the rim of the smartphone acts as its antenna. The company responded to user complaints last week by saying the antenna performance of every wireless phone is impacted in some way by the how it is held, depending on where the antenna is located. Apple and AT&T both decline to comment on Thursday. In another purported class action complaint filed on Wednesday against Apple and AT&T, in the U.S. District Court for the District of Maryland, Kevin McCaffrey and Linda Wrinn said they were sold "defective" iPhone 4 units, which drop calls and data service, "when held in a manner consistent with normal wireless phone use." Both suits cite emails reportedly sent from Apple Chief executive Steve Jobs, responding to iPhone customers complaints' about reception. Those responses were widely circulated on the Internet. In one response, Jobs said: "Just avoid holding it (the iPhone] in that way." The cases are 10-02862 Goodglick v. Apple Inc, and 10-01776 McCaffrey et al v. Apple Inc. et al. The shares of Cupertino, California-based Apple fell 1.5 percent to $247.80 in midday trading on the Nasdaq. The shares of Dallas-based AT&T fell 0.4 percent to $24.18 on the New York Stock Exchange. (Reporting by Gabriel Madway; editing by Andre Grenon) ipad Media Comments See All Comments (3) | Post Comment Jul 01, 2010 2:01pm EDT Hahhahahaa… Steve you blew it big time, your empire is falling down and i´m laughing my ass of..=) I´m enthusiastic to know what Carolina M from Gartner has to say about this FLOP ..=) Some how this is Nokias fault, if i can predict her thoughts, chears and many more burkers for you..=) FSC Report As Abusive Jul 01, 2010 2:41pm EDT http://www.crunchgear.com/2010/07/01/steve-jobs-retire-relax-enjoy-your-family-it-is-just-a-phone-not-worth-it/ WOW.. so you have money, you even cut in liver line… everyone dont have and this ain´t pleasing two years contract makers.. FSC Report As Abusive Jul 01, 2010 2:54pm EDT Instead of sueing, just don’t buy every stupid thing Apple sells. Gosh, it’s like these Apple groupies are brainwashed. A PHONE that can’t make or receive PHONE CALLS! Sounds really useless to me. ElroyFromIowa Report As Abusive See All Comments (3) Add a Comment *We welcome comments that advance the story directly or with relevant tangential information. We try to block comments that use offensive language or appear to be spam and review comments frequently to ensure they meet our standards. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. © Copyright 2010 Thomson Reuters Editorial Editions: Africa Arabic Argentina Brazil Canada China France Germany India Italy Japan Latin America Mexico Russia Spain United Kingdom United States Reuters Contact Us Advertise With Us Help Journalism Handbook Archive Site Index Video Index Reader Feedback Analyst Research Mobile Newsletters RSS Podcasts Widgets Your View Labs Thomson Reuters Copyright Disclaimer Privacy Professional Products Professional Products Support Financial Products About Thomson Reuters Careers Online Products Acquisitions Monthly Buyouts Venture Capital Journal International Financing Review Project Finance International PEhub.com PE Week FindLaw Thomson Reuters is the world's largest international multimedia news agency, providing investing news, world news, business news, technology news, headline news, small business news, news alerts, personal finance, stock market, and mutual funds information available on Reuters.com, video, mobile, and interactive television platforms. Thomson Reuters journalists are subject to an Editorial Handbook which requires fair presentation and disclosure of relevant interests. NYSE and AMEX quotes delayed by at least 20 minutes. Nasdaq delayed by at least 15 minutes. For a complete list of exchanges and delays, please click here.

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